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Good customer service will always create loyal customers. They’ll be willing to refer their friends and family as a result of the services they’ve received. Providing such excellent customer services begins with a genuine desire to please your customers as the sole focus. This goes beyond just selling your product or service.
We live in a digital age where negative press can make a profitable company go bankrupt. In order to stand out from the crowd, you need to think about how you treat your customers. Musicians, athletes, and celebrities all having raving fans. As a business, you can also have raving fans that act as your advocates. This could be the tiebreaker in an ultra-competitive market. Which begs the question, how do you get raving fans in an ever-changing and competitive business environment?
Know your Customer
You can’t know what your customer wants without gauging their needs. A customer is an individual and they will always prefer personalization. Make a note in remembering their names if possible and the previous conversations. When dealing with a larger customer base, you should develop a persona. Keep your commitment to the customers and ensure you’re only improving the product for the better.
Educating the customer
It could be through an email, social media or even a personal phone call. You want to make sure they’re informed about your product and the brand. Respond to queries or complaints as soon as they happen. STELLAService conducted a survey and found out that the average email response time for most companies was 12 hours. Customers want to know they are valued and one of the ways is by responding quickly to their needs.
Fix Mistakes
Mistakes are bound to happen in any business. These mistakes could leave the customers dissatisfied with your products or services. Customers want a company that takes responsibility if they have made a mistake. By acknowledging and fixing the problem, you’re showing that you value the customer. Listen to what your customers are saying and make it known that you’ve taken their input into serious consideration.
Be Consistent
People love certain products because the quality never deteriorates. Consistency is key when it comes to keeping clients. You will have repeat customers because they know they can always rely on your product or service. This applies to any industry. If you’re in the food business, maybe having a clean truck like that build by California Cart builder could help in maintaining the consistency in quality.
Think Long Term
There is no marketing that is more effective than word of mouth. When you have a happy customer, they become brand ambassadors for your business. According to author Peter Shankman, a happy customer will tell three friends while an angry one will tell 3000.
Importance of Customer Service
Customer service will have a big impact on both existing and new clients. An average Facebook user has 155 friends. An angry customer will definitely post on social media. There are tons of benefits in providing excellent customer care. A person is likely to pay more for better customer experience.
We ensure that every concession trailer, catering trailer, or hot truck we sell is Federally compliant from day one. California Cart Builders' knowledgeable "Approval Assistance" team can work as a liaison between you and your health department to make sure your unit will pass your local Health codes.
We are the Leading manufacturer for a Mobile Kitchen and High quality concession trailer. If you are looking for hot truck, or commercial catering trailer, and concession trailer you have come to the right place.
Mobile kitchen or Hot Truck are best to Franchise your restaurant.
